CDP is seeking an energetic and organised technical manager who can combine great people leadership and team building skills with a good eye for detail and the ability to get things done. You will be a strong team player, committed to the overall success of the organisation. You will be able to support and motivate your team through change and drive continuous improvement and process efficiency. You will value good customer service and be able to manage your time effectively to deliver. You will be IT literate and ideally have a background in customer and technical support. Experience with Microsoft Dynamics 365 and JIRA will be ideal. Language skills will be an advantage, particularly Japanese, Chinese or Portuguese.

Job purpose and background:

You will work closely with both the Associate Director of Disclosure Operations and the Head of Disclosure Operations to ensure that CDP’s core disclosure business service runs smoothly. The disclosure service delivers the management and support of nearly 7,000 businesses, cities, states and regions who report annually to CDP on their environmental impacts, strategies and actions. You will take responsibility for delivery of a suite of the business processes administered by the team, with the aim of creating the highest level of efficiency possible. You will challenge the status quo and always strive for a better way to get things done. You will assist with documenting and evaluating processes and redesigning where appropriate. You will help embed a customer service focus and continuous improvement ethos in the team and more widely across CDP. You will develop your team members and ensure they have clear objectives and a good work-life balance.

Key responsibilities include:

• Play a key role in the effective delivery of the annual disclosure cycle.
• Line manage a small team of Disclosure Operations staff, ensuring everyone has clear objectives, development plans and a good work-life balance.
• In collaboration with the IT and Stakeholder teams, ensure CDP’s helpdesk, website and dashboards for responding disclosers are delivering effective and high-standard support.
• Support the delivery of training and documentation of the key business processes for the disclosure cycle across CDP.
• Oversee the testing of CDP’s disclosure systems.
• Work with teams across CDP to ensure that the systems and processes launch and close on time and meet quality and customer service standards.
• Carry out the systematic and ongoing review, development, documentation, delivery and monitoring of a suite of core disclosure processes, involving the wider CDP teams as appropriate
• Deputize for the Head of Disclosure Operations where necessary.
• The precise description and nature of your job may be varied from time to time, and you may be required to carry out other duties as necessary to meet business needs.

Required skills and experience:

• Strong written and verbal communication skills
• A high level of self-motivation and drive
• Experience of leading a small team
• High level of IT literacy, including MS Office and CRM software
• A positive and enthusiastic team player with the ability to work under pressure
• Attention to detail and commitment to achieving high standards
• 2 – 3 years’ experience in a similar role; e.g. technical support, or team leading technical staff

Desirable skills and experience:

• Japanese, Chinese or Portuguese language skills (highly desirable)
• Experience with MS Dynamics 365 and/or JIRA
• Project management
• Process design and improvement
• An interest in working for an environmental NGO

Salary and benefits: Competitive NGO salary, flexible working, annual discretionary bonus, 24 days’ holiday (increasing to 30 with years of service), generous non-contributory pension provision, life assurance and others.

The Technical Manager role is a full-time role based in CDP’s Central London Office. To apply please email your CV and a covering letter setting out how you meet the required skills and experience or key responsibilities, which should be no more than one page, to [email protected].

The deadline is 10 October.

Before you apply:
Please note, we’ll only use the information you provide to process your application. For more details on how we use your information, see our applicants privacy notice. By emailing us your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes.