Disclosure Operations Officer (Multiple Positions)

Job Purpose and Background in summary

Are you excited by the opportunity to contribute significantly to the vital work of CDP by supporting the companies, cities, states and regions who use our disclosure platform to report their sustainability data? Do you enjoy working with data systems and providing great customer service to both internal and external stakeholders through creative problem solving?

The Disclosure Operations Team are recruiting for a number of fixed term contract (FTC) positions in Latin America to support with our work from January through to August 2022. With potential opportunities for extension or transition within CDP.

You will utilise your engagement and data management skills to help ensure CDP’s brand new case management system (or 'Helpdesk' for short) successfully delivers first rate support to the tens of thousands of requested organisations who utilise CDP in their drive towards environmental sustainability.

Further, through our supply chain operations work, you will help provide essential and valuable analytics and data products to CDP’s integral supply chain members.The role requires the ability to work independently as well as collaboratively within CDP and externally, to analyse complex data and to think critically and innovatively.

About the Disclosure Operations Team

The Disclosure Operations Team (DOT) works to optimise and organise the discloser experience and disclosure processes and information for our stakeholders. This means that we work to enable disclosure to happen, bringing together the work of many teams across CDP to manage and deliver a world-class environmental disclosure system.

Core to our work is setting up, testing and supporting the systems, data and processes that make the annual disclosure process function. We work across all of CDP’s teams, themes and programs, providing first and second level support to disclosing organizations, through guidance resources, and replying to over 10,000 queries a year. We provide key disclosure statistics for CDP, and training to colleagues on the fundamentals of supporting disclosers. In essence, we operate CDP’s global disclosure system with excellence.

Key responsibilities include:

• Support the effective delivery of key segments of CDP’s core disclosure operations, and improvement projects, working across teams;
• Manage and respond to online queries from users, customers, colleagues and other stakeholders via CDP’s internal case management system and web portal;
• Assisting our Supply Chain operations through the uploading, maintenance and adjustment of supplier lists on behalf of our disclosers and key client accounts;
• Database management and performance of CRM actions in support of user issue resolution;
• Assist with the review, development and documentation of disclosure processes in support of knowledge management and training for regional users and colleagues.

You will have the following skills and experience:

Essential criteria:

• A positive and enthusiastic team player with a high level of self-motivation and drive;
• Strong communication and collaboration skills;
• Demonstrable ability to process and communicate complex information;
• Excellent problem-solving skills;
• Excellent time management skills and an ability to meet deadlines;
• Meticulous attention to detail and commitment to achieving high standards;
• Ability to quickly grasp and master new IT systems including high level of proficiency in MS Office and database fluency;
• Fluency/advanced in English, Latin American Spanish and Brazilian Portuguese.

Desirable criteria:

• Ideally at least 2 years’ experience in a similar role; customer service, technical support or related;
• Experience with Dynamics365 and/or Azure DevOps;
• An interest in working for an environmental NGO and an understanding of and desire to promote corporate and sub-national government sustainability.

The role will form part of our Latin America team currently operating across Brazil and Colombia with offices in Sao Paulo, with a hybrid work policy in place to allow the ability for remote working.

Salary and benefits:

• Competitive NGO salary per annum (pro rata)
• Food Assistance
• Transport Assistance (according to the law)
• Healthy and dental care
• Private pension fund
• Spanish classes in company
• Home office hybrid model
• Holidays (according to law) + extra days of end-of-year recess
• Gympass benefit (gym assistance)

Interested applicants must be eligible to work legally in Brazil. We cannot sponsor this role.

Before you apply:

We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicants privacy notice. By emailing us your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes.

How to apply:

Please send your CV to [email protected] along with a covering letter as an additional document setting out how you meet the required skills and experience or key responsibilities, which should be no more than two pages with 'Disclosure Operations officer, LatAm' in the subject, followed by your first name and surname.The initial deadline is Friday 3 December 2021 with an intended start date of mid to late January 2022.