CDP is seeking a motivated and organised individual with a background in delivering great customer service and data management to join our vibrant Disclosure Operations Team. This is an exciting opportunity to contribute significantly to the vital work of CDP by supporting the 7000 companies, cities, and states and regions who use our disclosure platform to report their sustainability data. You will be comfortable working with data and IT systems, have a good eye for detail and the ability to get things done. You will be a strong team player, committed to the overall success of the organisation, through great customer service, creative problem solving and a proactive approach. Based at CDP’s London office, the role will entail critical activities to support the successful delivery of CDP’s disclosure cycle from rigorous system testing, maintaining data quality in our database and providing high quality first line support to customers.

Job purpose/summary

This role supports the effective delivery of CDP’s core disclosure operations for corporations and cities, states and regions. You will work closely with the Senior Technical Manager to provide high standard, day-to-day support of CDP’s disclosure helpdesk, supporting disclosers in a timely and effective manner. You will also lead on projects and processes that will contribute to and support the disclosure operations team in meeting its objectives, covering a wide range of areas such as communications, training, systems testing, process documentation, and research/analysis.

Key responsibilities

• Lead on projects and processes that contribute to and support the disclosure operations team
• Support the effective delivery of key segments of CDP’s core disclosure operations, and improvement projects, working across teams
• Assist with the review, development and documentation of disclosure processes
• Key player in testing and supporting the continuous development of CDP's disclosure platform and supporting systems
• Database management
• Respond to queries via CDP’s helpdesk from corporations and cities, states and regions related to CDP questionnaires and online systems providing effective and high-quality support
• The precise description and nature of your job may be varied from time to time, and you may be required to carry out other duties as necessary to meet business needs.

Required skills and experience

• A positive and enthusiastic team player with a high level of self-motivation and drive
• Strong communication and collaboration skills
• Demonstrable ability to process and communicate complex information
• Experience in leading on projects and/or processes within a team
• Excellent problem-solving skills
• Excellent time management skills and an ability to meet deadlines under pressure
• Meticulous attention to detail and commitment to achieving high standards
• Ability to quickly grasp and master new IT systems including high level of proficiency in MS Office and database fluency
• Ideally at least 2 years’ experience in a similar role; customer service, technical support or related.

Desirable skills and experience

• Experience with MS Dynamics CRM and/or JIRA (or similar)
• Demonstrable experience of business analysis skills
• An interest in working for an environmental NGO and an understanding of and desire to promote corporate sustainability

The Senior Disclosure Operations Officer role is a fixed-term contract role until 30 September 2019, based in CDP’s London Office.

Benefits: Competitive NGO salary, 24 days holiday, non-contributory pension provision after 3 months employment (pro-rated to term of contract).

To apply: Email your CV and a covering letter setting out how you meet the required skills and responsibilities, which should be no more than one page, to [email protected]. Please include ‘Senior Disclosure Operations Officer’ and your full name in the subject line. The deadline for applications is 19th March 2019.

• Interested applicants must be eligible to work legally in the UK permanently